Refund policy

Thank you for shopping with Rosewood Ranch Co.! We take pride in creating handcrafted Western hats and accessories and want you to love your purchase.

All Sales Are Final

Due to the handcrafted nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size or color selection, or personal preference.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number, a description of the issue, and photographs when available.

We will review your concern and work toward an appropriate resolution, which may include a replacement or refund.

Order Cancellations

If you need to request a cancellation, please contact us as soon as possible. We cannot guarantee cancellations once an order has entered processing or shipped.

Questions or Concerns

Please contact Rosewood Ranch Co. through our website's Contact page if you have any questions about your order.

Nothing in this policy limits any rights or remedies provided by applicable law.

Thank you for supporting our small business!

Rosewood Ranch Co.

Where the Western Spirit Blooms.