Welcome to Rosewood Ranch Co.! We've gathered answers to some of our most frequently asked questions to make your shopping experience as easy as possible.
How long does it take to process my order?
Each Rosewood Ranch Co. order is carefully prepared and packaged with attention to detail. Please allow 3–5 business days for processing before shipment. Business days are Monday through Friday, excluding holidays.
How long does shipping take?
Shipping times vary depending on your location and the shipping carrier. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package along the way.
Are your hats handmade?
Our Western trucker hats are individually designed and handcrafted with carefully selected conchos, feathers, and Western-inspired details. Because each piece is assembled by hand, slight variations may occur, making every hat uniquely its own.
What style of hats do you use?
Our signature Concho and Feather Trucker Hats are crafted using OTTO 5-panel, high-crown trucker hats featuring a structured foam front, breathable mesh back, and adjustable snapback closure.
Please review each product description for specific details, as styles and materials may vary.
Are your hats adjustable?
Yes! Our trucker hats feature adjustable snapback closures designed to accommodate a range of adult head sizes.
Do you accept returns or exchanges?
Due to the handcrafted nature of our products, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and help make things right. This policy does not limit any rights provided by applicable law.
Can I request a custom hat?
Interested in a specific color combination or Western-inspired design? Feel free to reach out! Custom requests may be considered depending on available materials and current order volume.
How do I care for my hat?
We recommend gently spot-cleaning your hat with a damp cloth and mild soap when necessary. Avoid machine washing, soaking, or placing your hat in the dryer.
For feather designs, handle the decorative elements carefully and avoid excessive moisture to preserve their appearance.
How can I contact Rosewood Ranch Co.?
We're always happy to help! Please reach out through our Contact Us page or send us a message on Instagram at @rosewoodranchco.
Thank you for supporting our small, woman-owned business!
Rosewood Ranch Co. — Where the Western Spirit Blooms.